How can we help?

Tell us what happened, what you expected, and which browser or iPhone you use. A screenshot can help when it does not reveal someone else’s private information.

Never send us your password or anyone’s birth date, birth time, or birthplace by email.

Radices is a private beta. Your email must be manually approved before you can sign in at radices.app/app. A Family invitation does not grant beta access on its own.

If a sign-in code has not arrived, check your spam or junk folder and confirm the address you entered in Radices. Request a new code if the first one has expired.

A Family invitation is separate from an ordinary sign-in code. To join a Family, sign in with the same address that received its invitation. If either message is still missing, contact us and we will help you understand the next step.

Open Radices in Safari, choose Share, then Add to Home Screen. Radices needs an internet connection. The approved private web beta is free; it has no web checkout.

If you have an existing iPhone subscription, Apple handles billing and cancellation. In the native iPhone app, tap the profile avatar in the top-right and choose Subscription to review your status, restore a purchase, or open Apple’s subscription management.

One subscription supports your Personal reading and one Family you own. A partner you invite can share that Family and its Romantic reading, but this is not Apple Family Sharing and does not include the partner’s Personal reading.

After an ordinary trial or paid expiration, published readings stay available as a read-only archive. Preparing new readings and making changes that affect them requires renewal. An Apple refund or revocation makes paid readings unavailable.

In Radices, tap the profile avatar in the top-right, then choose Delete account. Product-data deletion is immediate and permanent, but deleting your account does not cancel an Apple subscription. Use Apple’s subscription settings if you want to manage or cancel billing. If you cannot access the app, email us from the address you use with Radices and ask for account deletion.

Read how Radices handles your information in our Privacy Policy, or review the Terms of Use.